文献检索/Decision Support SystemsEM-WoSDecision Support Systems2024-08-30第 186 卷，114314-114314高影响力 · 前 10%Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticityJunbo ZhangHarbin Institute of TechnologyJiandong LuHarbin Institute of TechnologyXiaolei WangUniversity of International Business and EconomicsLuning LiuHarbin Institute of TechnologyYuqiang FengHarbin Institute of Technology去出版社页面 引用论文图谱收藏 被引提醒分享打印登录后看摘要和中文要点英文摘要、AI 生成的中文摘要和三条要点、参考文献和引证文献列表、论文图谱，注册免费。登录 / 注册关键词chatbotsemotional expressioncare and concernconsumer attitudesperceived authenticityemotions as social informationdual-pathway modelperceived humannesscustomer service参考文献84引证文献9相似文献引文网络关联作者相关机构登录后可以看完整列表。去登录论文图谱本篇和它的参考文献、引证文献、相似文献登录后可以看这篇的论文图谱：谁被它引用、谁引用了它、还有哪些相似的研究。登录 / 注册
