Filling a gap in safety metrics: development of a patient-centred framework to identify and categorise patient-reported breakdowns related to the diagnostic process in ambulatory care

• Sigall K. BellBeth Israel Deaconess Medical Center
• Fabienne C. BourgeoisBoston Children's Hospital
• Catherine M. DesRochesBeth Israel Deaconess Medical Center
• Joe DongBeth Israel Deaconess Medical Center
• Kendall HarcourtBeth Israel Deaconess Medical Center
• Stephen K. LiuDartmouth College
• Elizabeth LoweBeth Israel Deaconess Medical Center
• Patricia McGaffiganInstitute for Healthcare Improvement
• Long H. NgoBeth Israel Deaconess Medical Center
• Sandy A NovackBeth Israel Deaconess Medical Center
• James D. RalstonKaiser Permanente Washington Health Research Institute
• Liz SalmiBeth Israel Deaconess Medical Center
• Suz Schrandt
• Sue Sheridan
• Lauge Sokol‐HessnerBeth Israel Deaconess Medical Center
• Glenda ThomasBeth Israel Deaconess Medical Center
• Eric J. ThomasMemorial Hermann–Texas Medical Center