文献检索/Journal of Operations ManagementA+Journal of Operations Management2022-07-27第 68 卷第 6-7 期，775-811Estimating impacts of logistics processes on online customer ratings: Consequences of providing technology‐enabled order tracking data to customersM. Serkan AkturkClemson UniversityRakesh R. MallipeddiThe Ohio State UniversityXingzhi JiaRenmin University of China去出版社页面 引用论文图谱收藏 被引提醒分享打印登录后看摘要和中文要点英文摘要、AI 生成的中文摘要和三条要点、参考文献和引证文献列表、论文图谱，注册免费。登录 / 注册关键词online customer ratingsorder trackinglogistics processesdelivery timeorder processing timedelivery delaysearly deliveryordering costshipping costsexpectancy disconfirmation theoryattribution theorye-commercecustomer satisfactioncurvilinear relationship参考文献107引证文献4相似文献引文网络关联作者相关机构登录后可以看完整列表。去登录论文图谱本篇和它的参考文献、引证文献、相似文献登录后可以看这篇的论文图谱：谁被它引用、谁引用了它、还有哪些相似的研究。登录 / 注册
