Tolga Tezcan

发表的论文6 篇，按出版时间

1. 1
   Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience TimesManufacturing & Service Operations Management202413
2. 2
   Proactive Customer Service: Operational Benefits and Economic FrictionsManufacturing & Service Operations Management202020
3. 3
   Can Yardstick Competition Reduce Waiting Times?Management Science201967
4. 4
   When to Use Provider Triage in Emergency DepartmentsManagement Science201817
5. 5
   Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic CareManagement Science2018135
6. 6
   Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and RemediesManagement Science201826