Time-critical telephone conversations in the emergency department: lessons learnt from a pilot educational project to improve communication skills over the telephone in response to the COVID-19 global pandemic

• Sarah Louise EdwardsUniversity Hospitals of Leicester NHS Trust
• Lisa KeillorUniversity Hospitals of Leicester NHS Trust
• Lorna SandisonKettering General Hospital
• Abigail MillettUniversity Hospitals of Leicester NHS Trust
• Ffion DaviesUniversity Hospitals of Leicester NHS Trust