Continuity of Operations and Organisational Resilience during the COVID-19 Pandemic: Lessons from City Governments in the US Northeast Region

• Qianli YuanUniversity at Albany, State University of New York
• Mila Gascó‐HernándezUniversity at Albany, State University of New York
• J. Ramón Gil-GarcíaUniversity at Albany, State University of New York
• Meghan E. CookUniversity at Albany, State University of New York
• Theresa A. PardoUniversity at Albany, State University of New York