Ryan W. Buell

发表的论文11 篇，按出版时间

1. 1
   Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human ContactManagement Science20255
2. 2
   Improving Customer Compatibility with Tradeoff TransparencyManagement Science20246
3. 3
   Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer ChoiceProduction and Operations Management202412
4. 4
   Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical AppointmentsManufacturing & Service Operations Management202313
5. 5
   Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with GovernmentManufacturing & Service Operations Management2020101
6. 6
   Last-Place Aversion in QueuesManagement Science202046
7. 7
   How Transparency into Internal and External Responsibility Initiatives Influences Consumer ChoiceManagement Science2020145
8. 8
   Lifting the Veil: The Benefits of Cost TransparencyMarketing Science202096
9. 9
   The Customer May Not Always Be Right: Customer Compatibility and Service PerformanceManagement Science201818
10. 10
    How Do Customers Respond to Increased Service Quality Competition?Manufacturing & Service Operations Management201670